Whether you have questions about finding your signature scent, need help with an order, want to explore business partnerships, or have any other inquiries, the YeaZeYa team is here for you. We’re dedicated to answering every question about fragrance, and honoring every expectation for niche, premium scents.
Primary Contact
Customer Service Email
support@yeazeya.com
Response within 24 hours on business days, 48 hours on weekends & holidays
Working Hours
Monday – Sunday: 9:00 AM – 6:00 PM (UTC+8)
Messages left outside working hours will be replied to as soon as we return
Specialized Inquiries
▸ Order & After-Sales Support
For shipping tracking, order changes, return requests, or invoice issues, please email support@yeazeya.com with your order number + inquiry type in the subject line for priority processing.
▸ Fragrance & Product Consultation
Not sure which scent fits you? For questions about notes, longevity, occasion suitability, or gift set customization, describe your needs in the email, and our fragrance consultant will provide personalized recommendations.
▸ Business & Wholesale Partnerships
For retail distribution, influencer collaborations, corporate gifting, or brand co-branding opportunities, please send your proposal to business@yeazeya.com. We will get back to you within 3 business days.
▸ Media & Press Inquiries
For media interviews, content collaborations, or press features, please contact media@yeazeya.com.
Frequently Asked Questions
Q: How do I track my order?
A: Once your order is shipped, we will send a shipping confirmation email with a tracking number to your registered email. You can also track your order via the “Order Tracking” page on our website.
Q: What if my perfume arrives damaged or leaked?
A: Please contact us within 7 days of delivery, with photos of the outer package and damaged product. We will arrange a free replacement or full refund for you immediately.
Q: Do you offer 7-day hassle-free returns?
A: Yes. Unopened, unused products in original packaging are eligible for returns within 7 days of delivery. For returns due to product quality issues, we cover all shipping costs. See our Return & Refund Policy for full details.
Q: How long does global shipping take?
A: We offer global DDP door-to-door shipping (duty included). Mainland China: 1-3 business days; Europe & North America: 5-12 business days; Other regions: 7-18 business days.
Our Service Promise
At YeaZeYa, we are committed to “connecting people through scent, treating every customer with sincerity”. Every bottle of fragrance goes through strict quality control, and every inquiry will receive a genuine, thoughtful response.
We not only provide you with premium, niche scents that stand out from the crowd, but also strive to create a worry-free experience from the moment you choose your fragrance.