Return & Refund Policy

Shipping Policy

Last updated: Last updated: March 26, 2026

1. Shipping Methods & Regions

We offer DDP (Delivered Duty Paid) door-to-door shipping to most countries worldwide. This means all shipping fees, customs duties, and clearance costs are included in your order total — no extra charges for you!

  • Europe & North America: 5–12 business days
  • Middle East: 7–14 business days
  • Southeast Asia: 3–7 business days
  • Other regions: 10–18 business days

2. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with a tracking number once your order is dispatched.

3. Tracking Your Order

You can track your order at any time via the tracking link in your shipping confirmation email, or on our website’s Order Tracking page.

4. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact our support team at support@yeazeya.com within 7 days of delivery. We will arrange a replacement or full refund at no extra cost.

5. Address Changes

Address changes can only be made within 24 hours of placing your order. Please contact us immediately if you need to update your shipping details.

2. Return & Refund Policy（退换货政策） html 预览

Return & Refund Policy

Last updated: Last updated: March 26, 2026

1. 7-Day Hassle-Free Returns

We offer a 7-day return window from the date of delivery. You may return your order for a full refund or exchange if:

  • The product is unopened, unused, and in its original packaging
  • The product has quality issues (e.g., leakage, abnormal scent, broken bottle)

2. How to Initiate a Return

  1. Contact our support team at support@yeazeya.com with your order number and reason for return
  2. Wait for our return approval and return shipping label
  3. Send the product back to the address provided
  4. Once received and inspected, we will process your refund or exchange within 3–5 business days

3. Non-Returnable Items

  • Opened or used products (unless due to quality issues)
  • Customized or personalized items
  • Items returned after the 7-day window

4. Refund Processing

Refunds will be issued to your original payment method. Processing times may vary by payment provider (typically 5–10 business days).